ABOUT US

iGamings's 360 coverage to maximize your customers' loyalty

OUR STORY

Reactivation Group started in August 2016 in Malta. Since we started we've worked with over 40 brands within the online betting and casino industry. Whether you are a seasonal or long-term client, we enhance your footprint in the gaming world by increasing your customer loyalty. In December 2017 we took a big step and expanded to Barcelona where are our talent pool is stronger and enables us to provide our services with the highest quality.

We provide our services to over 10 countries across the globe by native speakers. It's proven in every industry that a successful phone call with a customer is more fruitful than any other CRM activity and that a fast, competent and native Customer Support is the key to retain customers.

VISION

We are on a journey to build a company with a long-term vision to be renowned as the industry leader in retention and customer support services. We are here to help iGaming companies restrain their costs and maximize their results, allowing them to reach the full potential for their brands. We will always believe that direct communication with customers is the number one factor for a successful business which is why communication will always be our focus and passion, we love what we do!   

OPPORTUNITY

Today, many gaming companies struggle with keeping up with retention activities and keeping their customers loyal. The number of betting companies is constantly increasing and the competition is on the rise. The growing costs of acquiring new players can be a gamble in itself. We help you unlock your dormant database and gain back your valuable players. 

We are here to help you out shine your competition by increasing your brand loyalty and customer satisfaction. By partnering up with our market leading Sales Team or our successful Customer Support department, month after month we will provide our progress data that shows you it is more cost effective to retain old and current customers than to acquire new ones.

MISSION

We’re a company that supports the online gaming industry with their retention and reactivation. We work with both small and large companies, and we always go the extra mile to help our clients minimise their churn. We continually seek new ideas regarding how to improve, achieving better retention for us and our partners.